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New Reviewer

No customer service

Ordered from the 1833 shop online and they sent me a package of picks that was supposed to have 12 picks but only had 4. I've emailed and called but haven't gotten even the hint of an appropriate response. I own a martin guitar but I don't think I would buy again knowing how poorly they respond to even minor problems.
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ID
#4297653 Review #4297653 is a subjective opinion of poster.
Pros
  • Love the guitar
Cons
  • Hate how outdated and unresponsive they are
Loss
$8
Preferred solution
Full refund
New Reviewer

Warranty question

I am not pissed. I just needed some information and I got it very satisfactorily and complete. Thank you Martin.
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ID
#4291348 Review #4291348 is a subjective opinion of poster.
Location
Los Angeles, California

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New Reviewer

Customer service and order confirmation

I believe martins made some of the best guitars in the world, theyve been doing it since 1833. Unfortunately their customer service, phone system and Integrity died In 1833 as well. Their antiquated web site , rude dont give s%-+ attitude of a rep if your lucky enough to get one is unbelievable in this day and age. I was going to purchase another high end Martin, but will not even consider it. Other companies are producing better guitars for half the price and any luthier with a love of craftsmanship can make a guitar far superior. To any specs you want! I will never buy another MARTIN again!

User's recommendation: Don’t waste your time on a Martin guitar.

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ID
#4214902 Review #4214902 is a subjective opinion of poster.
Location
Upper Nazareth, Pennsylvania
Cons
  • Overpriced
  • Absolutely no customer servic
  • Not well made anymore

Guitar is cracked

would just like to talk to customer service to see how much it would cost to get that cracked on my d28 martin sunburst
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ID
#4138733 Review #4138733 is a subjective opinion of poster.
Location
Bevier, Missouri
New Reviewer

Binding pulling loose from one of their top of the line guitars a 000 42

I bought a Martin 000 42 guitar in 2012. I now live in Bangkok but was in Dallas when purchased. I'd noticed the loosening binding was getting worse so I took it to one of the best luthiers in town. It was better for a little while but is now even worse. I called their Customer Service. They were between bored and rude. I'd read they'd had glue problems between 2012 and 2014. The binding was first reglued in 2018. Was taking it to the States to have it done again. But JAL screwed up my flight plans so I'll have to find a luthier in Bangkok. What really torqued me was their reply that they had had problems that had been resolved. Resolved? Problem started in 2012 for them and by 2019 still hadn't been taken care of ? That just pissed me off. I told the dude that for years Martin was considered America's guitar. Not anymore, I told him. Said Taylor had caught and surpassed them in quality, innovation and were also cheaper. And Collings and Santa Cruz. They make Martins look like Daisy Rock guitars. He said nothing. He was either at a loss of words or knew I was right. I'll never buy a Martin product again. Not even strings. One thing he mentioned was the Bangkok weather, like I leave them out in the sun or don't dehumidify them. And I certainly don't busk in the streets. Don't even leave my apartment with them. And if I told him I lived in Houston or Bangkok he'd never have popped off like that. And I lived in Houston for several years and know how similar the climates are. If you're looking for a guitar with a quality name at a reasonable price get a Taylor. Their travel guitars are also far superior to Martin's.

User's recommendation: Don't buy a Martin guitar.

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ID
#3810087 Review #3810087 is a subjective opinion of poster.
Location
Upper Nazareth, Pennsylvania
Preferred solution
I just wanted to get this off my chest. I expect nothing from these people and if I did I wouldn't get it. One more thing: *** Martin.

I never had an issue with Martin Guitar. It was a simple question directed to Martin Guitar about a very simple matter.Delivery date of d 45 modern deluxe

I never had an issue with Martin Guitar. It was a simple question directed to Martin Guitar about a very simple matter. Apparently Martin Guitar contacted the distributor and seems as if the distributors Representative may have been embarrassed by inquiry. There was no such intention.

User's recommendation: Apparently Martin Guitar contacted the distributor and seems as if the distributors Representative may have been embarrassed by inquiry. There was no such intention.

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ID
#3535944 Review #3535944 is a subjective opinion of poster.
Location
Havertown, Pennsylvania

Faulty electronics on my gutar

I had to contact a dealer and pay for a new electric pick up myself out of my pocket just 3 months after spending over 2,000 dollars on my Martin Omc-16. All because I couldn't plug my new guitar in and play it like I should. Not happy with company and had to make multiple trips and miss work to get my new martin fixed.

User's recommendation: Not good service if you have an issue.

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ID
#3379174 Review #3379174 is a subjective opinion of poster.
Location
Lubec, Maine

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New Reviewer

Not a good Guitar